- Tom Conrad has been appointed as the permanent CEO of Sonos, having served as interim CEO since January 2025.
- Sonos faced challenges in 2024 due to a controversial app update, leading to significant customer dissatisfaction and connectivity issues.
- The company experienced an 8% revenue decline by November 2024 but initiated a $30 million software overhaul to address these issues.
- Under Conrad's leadership, Sonos restructured its operations, streamlined teams, and suspended its Ikea partnership to focus on core customer concerns.
- Recent updates to products like the Ace headphones and Arc soundbars highlight Sonos's renewed dedication to product quality and customer satisfaction.
- Sonos has shown signs of recovery, exceeding financial expectations in Q2 2025, and plans to realign with its values of innovation and excellence.
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Sonos Appoints Tom Conrad as Permanent CEO in Pivotal Move
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Mike Danyk
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29 August 2025
Sonos Appoints Tom Conrad as Permanent CEO in Pivotal Move
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- Tom Conrad has been appointed as the permanent CEO of Sonos, having served as interim CEO since January 2025.
- Sonos faced challenges in 2024 due to a controversial app update, leading to significant customer dissatisfaction and connectivity issues.
- The company experienced an 8% revenue decline by November 2024 but initiated a $30 million software overhaul to address these issues.
- Under Conrad's leadership, Sonos restructured its operations, streamlined teams, and suspended its Ikea partnership to focus on core customer concerns.
- Recent updates to products like the Ace headphones and Arc soundbars highlight Sonos's renewed dedication to product quality and customer satisfaction.
- Sonos has shown signs of recovery, exceeding financial expectations in Q2 2025, and plans to realign with its values of innovation and excellence.
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