Samsung Addresses Critical Firmware Update Issue Affecting High-End Soundbars
By HiFi Editorial16 October 2025
Key Highlights
Samsung confirmed a critical firmware issue bricking high-end soundbars like HW-Q990D, HW-Q800D, and HW-S801D.
Free repairs offered for all affected units, regardless of warranty status.
The issue requires physical repairs at authorized centers, not just a software update.
Samsung has acknowledged a critical issue affecting several of its high-end soundbar models, including the HW-Q990D, HW-Q800D, and HW-S801D. An erroneous firmware update released recently has rendered these devices unresponsive, effectively turning them into non-functional "bricks." The problematic update disrupts connectivity with Samsung SmartThings and prevents users from performing factory resets, leaving many without access to essential features.
Jim Kiczek, head of audio at Samsung Electronics America, confirmed the issue and provided assurance to affected customers. "Samsung is offering free repairs for all affected units—regardless of warranty status,” Kiczek stated. This proactive measure reflects Samsung’s commitment to maintaining trust among its audiophile community, ensuring that users can restore full functionality without additional costs.
The affected firmware update was initially rolled out in early March 2025, leading to a surge of reports from owners experiencing these malfunctions. The severity of the issue suggests that a simple software patch will not suffice, necessitating physical repairs at authorized service centers. Samsung has emphasized that the company is thoroughly investigating the root cause of the firmware error and is taking immediate steps to prevent similar incidents in the future.
For those impacted, the repair process involves sending the soundbar to Samsung’s service facilities, where technicians will address the firmware flaw and restore the device to working condition. While the need to send equipment for repairs may inconvenience some users, the commitment to free service underscores Samsung’s dedication to resolving the matter comprehensively.
As audio enthusiasts await the resolution, Samsung’s swift response aims to mitigate frustration and uphold the performance standards expected from its premium soundbar lineup. The company continues to monitor the situation closely, ensuring that affected customers receive timely support and their sound systems are fully operational once again.
